Gem Team overview – Corporate Messenger
Project focus: Gem Team is a secure Corporate Messenger and business messenger that brings communication, collaboration and operational workflows into one unified B2B platform.
Core capabilities: a single app for chat, voice calls, video calls, file sharing and real time collaboration across teams, departments and external partners.
Key strengths: security first architecture, robust data protection, ISO 27001 aligned processes and infrastructure designed for mission critical communication.
Deployment models: on premise deployment and secure cloud hosting, with support for local storage, air gapped environments and customer-controlled data governance.
Intelligence layer: applied AI expertise, LLM and ML infrastructure, RAG based assistants and multi agent systems integrated with secure communication tools.
Main users: government agencies, ministries and security services, telecommunication companies, financial institutions, healthcare providers and enterprises undergoing digital transformation.Contact information
Michael Jordan, CIO
Phone: +974 4423 1111
Lead summary
Gem Team is a secure, all in one secure B2B communication platform created to protect business, data and reputation with next generation messaging infrastructure. Instead of relying on several fragmented and potentially insecure tools, organizations can use a single Corporate Messenger that combines messaging, collaboration and task centric communication. The platform is designed for demanding environments, pairs a familiar user experience with strict security controls and fits the needs of enterprises working with sensitive information. Remote teams, regulated departments, and executive groups gain a resilient foundation for their everyday communication.
One Corporate Messenger for everyday work
Gem Team addresses the issue of scattered B2B communication platforms by concentrating core channels inside one Corporate Messenger. Teams interact through chat, voice, video, file sharing and real time collaboration without having to jump between different products. Dedicated rooms and channels keep conversations organized by project, department or external partner while keeping everything in one place.
The video conferencing module supports up to 300 participants and includes screen sharing, meeting recording and moderation tools for structured sessions. Smart messaging features such as presence indicators, message editing and delivery confirmations keep discussions clear and easy to follow. The interface follows a modern UX similar to widely used messengers like WhatsApp and Telegram, so most users can adapt quickly with minimal training.
Security and data sovereignty as core principles
Security is the central design principle behind Gem Team as a business messenger. The platform is built around maximum data sovereignty, allowing each organization to decide which data can be accessed, where it is stored and how long it is retained. Data can be automatically removed from servers and end devices after a defined period, which helps align communication with internal policies and compliance rules.
Gem Team follows data protection and data avoidance principles and is ISO 27001 compliant. The Corporate Messenger accesses only the information required to provide the service, while metadata is anonymized and reduced wherever possible. Encryption is applied across the entire system, covering encrypted transport, encrypted metadata, encrypted messages and encrypted storage.
The infrastructure is engineered for mission critical communication and uses fail safe cluster servers combined with comprehensive backup concepts. Data centers are certified to Uptime Institute Tier III facility and management standards, supporting high availability. Together, these measures give organizations full data sovereignty with strong protection for confidential information.
Architecture, hosting and deployment control
Gem Team offers on premise deployment as well as secure cloud hosting, giving customers direct control over how communication data is stored and governed. Information can be hosted locally, encrypted at rest and kept under the supervision of the organization. Hosting models range from customer dedicated cloud setups to fully on premise deployments in restricted or isolated environments.
The security stack includes TLS 1.3 for transport layer encryption, optional metadata shredding, IP masking, granular access controls and detailed audit trails. Air gap deployment capability allows Gem Team to operate in networks with limited or tightly controlled connectivity. The secure B2B communication platform can be aligned with country specific regulations and internal security standards, which is particularly important for regulated industries and public sector entities.
How Gem Team compares to mainstream team tools
As a Corporate Messenger, Gem Team is designed to complement or replace tools like Microsoft Teams, Slack and Google Chat when sovereignty and reliability are priorities. Mainstream services typically run only in public cloud environments, while Gem Team adds on premise deployment and controlled cloud options that respect organizational policies around data sovereignty.
Gem Team includes organization profiles, voice calls, voice messages and video calls in one business messenger. Meetings can host around 300 participants and can be recorded when needed. Message history and file storage are not artificially capped and can grow with organizational usage. Support is available around the clock depending on the selected package. For enterprises that see meeting limits, storage caps or premium only options as constraints, a sovereign secure B2B communication platform such as Gem Team offers a different path.
Enterprise-wide coordination and crisis communication
Gem Team is shaped for enterprise wide communication and operational continuity. For mobile and remote employees, Microsoft Teams and Slack may not cover all real world scenarios. The intuitive business messenger from Gem Team can support these use cases and help increase productivity for teams that work away from a fixed office setup.
Cybersecurity readiness is an important part of the concept. Hacker attacks and outages of large cloud providers can disrupt communication at critical moments. A fail-safe Corporate Messenger like Gem Team can act as a backup channel so key decision makers stay connected even when primary tools face disruption. For emergency communication and crisis management, organizations need alerting and geolocation functions that enable rapid coordination. Gem Team is designed to address these requirements and keep communication flowing when it matters most.
The topic of data sovereignty also plays a major role. Mainstream tools cannot always offer full control over where data resides and who can request access to it. With Gem Team, organizations can choose hosting models that keep data within defined borders and under clear governance. For C level exchanges and research and development activities, where protection of sensitive information is essential, the combination of strong encryption and strict security policies is a tangible advantage.
Secure development lifecycle and quality assurance
Gem Team is developed in line with Secure Software Development Lifecycle practices so that security is embedded from design to deployment. Code security is supported by SAST, DAST, dependency scanning and secret scanners, which help identify vulnerabilities and problematic components early in the development process.
Security testing combines automated and manual techniques. Regular penetration tests, checks for IDOR and broken access control are used to validate that the platform behaves as intended. Access to repositories and CI or CD systems is tightly controlled and CI or CD pipelines are secured with a focus on infrastructure as code security. Development transparency and auditing rely on audit logs, change tracking, internal architecture reviews, recurring vulnerability reviews and security champions inside the team.
Gem Team is prepared for certifications such as ISO 27001 and follows a comprehensive security policy with documented secure coding guidelines. This structured approach reinforces the security first nature of the Corporate Messenger and gives organizations insight into how the platform is built and maintained.
AI capabilities integrated into the communication platform
The team behind Gem Team has strong experience in applied AI and uses it to create secure and intelligent communication solutions for enterprise and government clients. LLM and ML infrastructure can be deployed on premise or in cloud environments, with inference performance tuned for the workloads and scale of each organization.
Embedded AI assistants inside chat provide contextual support, automate routine actions and assist with information retrieval, turning the Corporate Messenger into a smarter workspace. Standalone assistants can power enterprise knowledge management, customer support and internal operations where structured answers and fast access to information are important.
The team also develops multi agent systems, including complex hierarchical agent networks or swarms for distributed reasoning, planning and task execution. Advanced Retrieval Augmented Generation (RAG) pipelines and RAG based assistants can work with different data formats. Customization and fine tuning of BERT like models and LLMs is combined with prompt engineering, dataset curation and detailed evaluation. End to end AI product development covers design, implementation and long term support, with attention to AI governance, model evaluation and integration with secure infrastructure. For organizations seeking a secure B2B communication platform with integrated AI assistants, this combination of messaging and AI expertise is a key differentiator.
Who benefits from Gem Team Corporate Messenger
Gem Team is designed for organizations that treat communication as a strategic asset. Government agencies, ministries and security services can use the Corporate Messenger to keep sensitive conversations under strict control. Telecommunication companies, financial institutions, insurers and investment firms gain a tool that fits environments with high regulatory and security expectations.
Healthcare providers and pharmaceutical companies can handle sensitive personal and clinical data with a secure business messenger that supports strict protection needs. Enterprises undergoing digital transformation can place Gem Team at the center of their communication stack, using its data sovereignty, secure cloud hosting, on premise deployment, integrated AI assistants and modern UX as building blocks for long term communication resilience.
